This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
1 July 2021
The TRIAX Group (Defined as: TRIAX Holding A/S including all subsidiaries and referred to as “us”, “we” or “ours”) operates the www.triax.com website, the prt.triax.com website and the triax.freshdesk.com website (the “Service”).
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on a User’s device.
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
In case you have any questions, please do not hesitate to contact us:
The TRIAX Group
Address: Bjørnkærvej 3, 8783 Hornsyld, Denmark
CVR number: 29 11 95 11
Phone: +45 76 82 22 00
E-mail address: firstname.lastname@example.org
To contact our data responsible, please use the e-mail address email@example.com
The right to complain
If you want to complain about the way we process your information or the way we treat your request, you are welcome to contact the Danish supervisory authority:
Address: Borgergade 28, 5, 1300 Copenhagen K, Denmark
Phone: +45 33 19 32 00
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, your orders, login data, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies in general
When you visit our website, small files called cookies are placed on your computer or mobile device.
Use of Data
The TRIAX Group uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To handle invoices and orders
- To keep order history
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, we ensure your consent to the news. You are able to opt out from the news, by using the link in the newsletter.
Retention of Data
The TRIAX Group will also retain Usage Data for internal analysis purposes, which could be to understand certain customers’ usage of services or search behavior to improve the usability of the site. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Denmark and choose to provide information to us, please note that we transfer the data, including Personal Data, to Denmark and process it there.
Disclosure Of Data
Disclosure for Law Enforcement
Under certain circumstances, The TRIAX Group may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The TRIAX Group may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of The TRIAX Group
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
The TRIAX Group aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
You can update your personal password directly within your Profile settings. Some Personal Data you are not able to change yourself. Please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
- To object to automated individual decision-making, including profiling
- To restriction of processing
You have the right to data portability for the information you provide to The TRIAX Group. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
To exercise your rights, please contact us, on the following e-mail address: firstname.lastname@example.org
Notification of a personal data breach to the supervisory authority
In case of a personal data breach, TRIAX shall without further delay, and not later than 72 hours after having become aware of the breach, inform the supervisory authority, unless the breach is unlikely to result in a risk to the rights and freedom of the data subject.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.